Here's what I take off your plate.
Built around your business. Sized to your needs. Twenty-plus years across industries.
Industries I've worked across
While running a wide range of small businesses, my own and others, the industries are different while the operations are comparable.
- Long-term rental property management 28 years
- Non-profit administration 19 years
- Short-term rentals / hospitality 14 years of starting and managing
- Residential services 7 years
The industries vary. The work of running the back office doesn't. I'll learn yours quickly.
Operations & Administration
The day-to-day work that keeps a business running. Calendar, inbox, documents, files, recurring reporting — handled.
- Calendar management & scheduling
- Email / inbox management
- Document drafting and formatting
- File & records organization
- System and tool setup (Google Workspace, Microsoft 365, and more)
- Recurring reports (monthly, quarterly, etc.)
- General operations to fit your needs
Client Relations & Vendor Management
The relational work that keeps clients feeling cared for and vendors delivering. Just as important as the operations work — never an afterthought.
- Client follow-up and check-ins
- Customer service triage
- Vendor vetting and contracting
- Vendor scheduling and coordination
- CRM hygiene and contact management
- Anniversary cards, holiday gifts, personalized client touches
- Conflict resolution and difficult conversations
Project & Process Management
When something needs to be built, rolled out, or restructured, I manage it from start to finish.
- SOP creation and documentation
- Software rollouts and onboarding
- Process audits and optimization
- Project coordination across multiple parties
- Onboarding playbooks
- Event coordination (small-business scale)
- Vendor and tool transitions
Light Bookkeeping
QuickBooks-proficient.
- QuickBooks Online maintenance
- Accounts payable / accounts receivable
- Bank and credit card reconciliation
- Basic financial reporting
- Expense categorization
- Receipt and invoice tracking
Complex tax preparation, audit work, and CFO-level financial strategy deferred to specialized CPAs. I keep the books clean and ready for them.
Specialty: Short-Term Rental Operations
STR start-up: I get your rental ready to host — platform listings (Airbnb, Vrbo, and more), TOT registration, system setup and operational checklists, and hands-on guest preparation including furniture, kitchen supplies, linens, and everything else a guest expects on arrival.
Ongoing operations: listing optimization and guest attraction, pricing strategy, vendor coordination, supplies coordination, TOT filings, owner reporting, preparation for guests, and the operational layer that keeps a rental portfolio profitable.
Fourteen years of starting and managing short-term rentals on modern platforms, plus 28 years of broader rental property management. (Not on-call concierge guest services.)
Not sure where to start?
Let's talk through what's on your plate. The free 30-min consult is just a conversation.