Here's what I take off your plate.
Built around your business. Sized to your needs. Twenty-plus years across industries.
Operations & Administration
The day-to-day work that keeps a business running. Calendar, inbox, documents, files, recurring reporting — handled.
- Calendar management & scheduling
- Email / inbox management
- Document drafting and formatting
- File & records organization
- System and tool setup (Google Workspace, Microsoft 365, and more)
- Recurring reports (monthly, quarterly, etc.)
- Smart use of modern tools — including AI — to speed up routine, repetitive work
- General operations to fit your needs
I use AI the way I'd use any good tool: to move faster on the routine work, never as a replacement for judgment, accuracy, or your privacy. Every result still passes through my own review before it reaches you.
Client Relations & Vendor Management
The relational work that keeps clients feeling cared for and vendors delivering. Just as important as the operations work — never an afterthought.
- Client follow-up and check-ins
- Customer service triage
- Vendor vetting and contracting
- Vendor scheduling and coordination
- CRM hygiene and contact management
- Anniversary cards, holiday gifts, personalized client touches
- Conflict resolution and difficult conversations
Project & Process Management
When something needs to be built, rolled out, or restructured, I manage it from start to finish.
- SOP creation and documentation
- Software rollouts and onboarding
- Process audits and optimization
- Project coordination across multiple parties
- Onboarding playbooks
- Event coordination (small-business scale)
- Vendor and tool transitions
Light Bookkeeping
QuickBooks-proficient.
- QuickBooks Online maintenance
- Accounts payable / accounts receivable
- Bank and credit card reconciliation
- Basic financial reporting
- Expense categorization
- Receipt and invoice tracking
Complex tax preparation, audit work, and CFO-level financial strategy deferred to specialized CPAs. I keep the books clean and ready for them.
Specialty: Short-Term Rental Operations
STR start-up: I get your rental ready to host — platform listings (Airbnb, Vrbo, and more), TOT registration, system setup and operational checklists, and hands-on guest preparation including furniture, kitchen supplies, linens, and everything else a guest expects on arrival.
Ongoing operations: listing optimization and guest attraction, pricing strategy, vendor coordination, supplies coordination, TOT filings, owner reporting, preparation for guests, and the operational layer that keeps a rental portfolio profitable.
Fourteen years of starting and managing short-term rentals on modern platforms, plus 28 years of broader rental property management. (Not on-call concierge guest services.)
Industries I've worked across
While running a wide range of small businesses, my own and others, the industries are different while the operations are comparable.
- Long-term rental property management 28 years
- Non-profit administration 19 years
- Short-term rentals / hospitality 14 years of starting and managing
- Residential services 7 years
The industries vary. The work of running the back office doesn't. I'll learn yours quickly.
Not sure where to start?
Let's talk through what's on your plate. The free 30-min consult is just a conversation.